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Letter Randocheval

Why travelling with Randocheval ?

GENERAL CONDITIONS OF SALE

GENERAL CONDITIONS
Decree of June 15th 1994 in accordance with the article 104.

Art. 95 - Except the exclusions writtent on the article 14 of the law dated to July 13th 1992 of the french legislation, any offer and any sale of services of journeys or stays give place to the delivery of appropriate documents which answer rules defined by the present title.
In case of flight ticket sale or of regular lines tickets not accompanied with services bound to these transport, the salesman delivers to the buyer one or several tickets of passage for the totality of the journey issued by the carrier or under his responsability.

In the case of transport a la carte, the name and the address of the carrier, for which tickets are issued, must be mentioned.
The separated invoicing from the diverse elements of the same tourist package does not shield the salesman from the obligations which are made for him by the present title.

Art. 96 - Before the conclusion of the contract and on the basis of a written support, carrying his company name, his address and the indication of his administrative authorization of exercise, the salesman has to communicate with the consumer about prices, dates and the other constituent elements of services supplied on the occasion of the journey or of the stay such as:

1- The destination, the means, the characteristics and the used categories of transport;

2 - The type of accommodation, its situation, its level of comfort and its main characteristics, its ratification and its tourist classification corresponding to the rule or to the manners of the host country;

3 - The included meals;

4 - The description of the route when it is about a circuit;

5 -The administrative and sanitary formalities to be carried out in case, notably, of crossing of the borders as well as their delays of fulfillment;

6-The visits, the excursions and the other services included in the package or possibly available for an additional charge;

7 - The minimal or maximal group size allowing the realization of the journey or the stay is subordinated to a minimal number of participants, the deadline of information of the consumer in case of cancellation of the journey or the stay; this date cannot be fixed unless twenty one days before the departure;

8 -The amount or the percentage of the price to be paid as deposit in the conclusion of the contract as well as the calendar of the payment of the balance;

9 - The modalities of prices revision such as foreseen by the contract in application of the article 100 of the present decree below;

10 -The contractual conditions of natural cancellation;

11 -The conditions of cancellation defined to articles 101, 102 and 103 below;

12 -The precision concerning the covered risks and the amount of guarantees signed in conformance with the insurance contract covering the consequences of the travel agencies professional civil liability and responsibility of associations and non-profit organizations and local organizations of tourism;

13 - The information concerning the optional subscription of an insurance contract covering certain particular risks, notably the repatriation expenses in case of accident or disease.

Art. 97 - The preliminary information made for the consumer engages the salesman, unless in this one, the salesman expressly reserves the right to modify certain elements. The salesman has to, in that case, indicate clearly in which measure this modification can intervene and on which elements. In any case, the modifications brought to the preliminary information must be communicated in writing to the consumer before the conclusion of the contract.

Art. 98 - The contract concluded between the salesman and the buyer must be written, established in duplicate among which the one is put back to the buyer, and signed by both parts. He has to contain the following clauses:

- The name and the address of the salesman, his guarantor and his insurer as well as the name and the address of the organizer,
- The destination or the destinations of the journey and in case of split stay, the various periods and their dates,

- The means, the characteristics and the categories of the used transport, the dates, hours and places of departure and return,
- The type of accommodation, its situation, its level of comfort and its main characteristics, its tourist classification by virtue of the rules or the manners of the host country
- The number of supplied meals,
- The route when it is about a circuit,

- The visits, the excursions or the other services included in the total price of the journey or the stay,
- The total price of the charged services as well as the indication of any possible revision of this invoicing by virtue of the article 100 below,
- The indication, if necessary, royalties or taxes concerned to certain services such as taxes of landing, landing or loading in ports and airports, or tourist taxes when they are not included by one or several supplied services,

- The calendar and the methods of payment of the price; in any case, the last payment made by the buyer cannot be lower than 30 % of the price of the journey or the stay and must be made during the delivery of documents allowing to realize the journey or the stay,
- The particular conditions asked by the buyer and accepted by the salesman,

- The modalities according to which the buyer can seize the salesman of a complaint for non-fulfillment or bad execution of the contract, the complaint which must be sent as soon as possible, by registered letter with recorded delivery to the salesman, and indicated in writing, possibly, to the organizer of the journey and to the provider of concerned services,

- The deadline of information of the buyer in case of cancellation of the journey or the stay by the salesman in case the realization of the journey or the stay is bound to a minimal number of participants, according to measures of 7-of the article 96 above,
- The conditions of cancellation of contractual nature,
- The conditions of cancellation foreseen to articles 101, 102 and 103 below,

- The precision concerning the covered risks and the amount of guarantees in conformance with the insurance contract covering the consequences of the professional civil liability of the salesman,
- The indications concerning the insurance contract covering the consequences of certain cases of cancellation subscribes by the buyer (policy number and name of the insurer) as well as those concerning the contract of assistance covering certain private and individual risks, notably the expenses of repatriation in the event of an accident or disease; in that case, the salesman has to put back to the buyer a document clarifying at least the covered risks and the excluded risks,
- The deadline of information of the salesman in case of transfer of the contract by the buyer,
- The commitment to supply, in writing, to the buyer, at least ten days before date foreseen by his departure, the following information:

a) The name, the address and the phone number of the local representation of the salesman or, in defect, the names, the addresses and the telephone numbers of the local bodies susceptible to help the consumer in case of difficulty or, in defect, the telephone number allowing to establish urgently a contact with the salesman;
b) For the minors journeys and stays abroad, a phone number and an address allowing to establish a direct contact with the child or the local representant in charge of its stay.

Art. 99 - The buyer can give up its contract to a transferee who fills the same conditions as him to make the journey or the stay, as long as this contract produced no effect. Except condition more favorable to the assignor, this one is anxious to inform the salesman of his decision by registered letter with recorded delivery at the latest seven days before the beginning of the journey. When it is about a cruise, this delay is carried to 15 days. This transfer is subjected, on no account, to a prior authorization of the salesman.

Art. 100 - When the contract contains an express possibility of revision of the price, in the limits foreseen in the article 19 of the above-mentioned law of July 13th, 1992, he has to mention the precise modalities of calculation, both in the increase and in the decline, the variations of the prices, in particular the amount relative to it of the transport costs and the taxes, one or several currencies which can have an incidence on the price of the journey or the stay, the part of the price in which applies the variation, or the currencies held as the reference during the establishment of the price appearing to the contract.

Art. 101 - When, before the departure of the buyer, the salesman is forced to bring a modification to one of the essential elements of the contract such as a significant increase of the price, the buyer can, without prejudging appeals in repair for damages possibly undergone, and having been informed about it by the salesman by registered letter with recorded delivery :

- Cancel his contract and to obtain without penalty the immediate refund of the paid sums,
- Aaccept the modification or the journey of replacement proposed by the salesman; an amendment to the contract clarifying the brought modifications is then signed by the parts; any decrease of the price comes in deduction of the sums staying possibly owed by the buyer and, If the payment already made by this last one exceeds the price of the modified service, the excess must be restored to him before the date of its departure.

Art. 102 - In the case foreseen in the article 21 of the above-mentioned law of July 13th, 1992, when, before the departure of the buyer, the salesman cancels the journey or the stay, he has to inform the buyer by registered letter with recorded delivery; the buyer, without prejudging appeals in repair of the damages possibly undergone, obtains with the salesman the immediate refund and without penalty of the paid sums, the buyer receives, in that case, an indemnity at least equal to the penalty which he would have supported if the cancellation had intervened in its fact in this date.

Themeasures of the present article put on no account obstacle to the conclusion of a mutual agreement having for object the acceptance, by the buyer, of a journey or a stay of replacement proposed by the salesman.

Art. 103 - When, after the departure of the buyer, the salesman is in the impossibility to supply a dominating part of the services planned to the contract representing a not unimportant percentage of the price honored by the buyer, the salesman has to take at once the following measures without prejudging appeals in repair for damages possibly undergone:

- Propose services as a replacement of services foreseen to the contract by supporting possibly any additional charge and, if the services accepted by the buyer are of lower quality, the salesman has to pay off to him, from his return, the difference in price,

- If he can propose no service of replacement or if these are refused by the buyer for valid motives, to supply to the buyer, without additional charge, his tickets to assure his return in conditions which can be considered equivalent towards the place of departure or towards another place accepted by both parts.

PARTICULAR CONDITIONS

1. The conditions of sales are the ones of the decree n°94-490 of June 15th, 1994, taken in application of the law n°92-645 of July 13th, 1992, fixing the conditions of exercise of the activities relative to the organization and to the sale of journeys or stays.
Absolu Voyages Sarl is a holder of the license of state N 075 98 0005, and member of the A.P.S, which assures its financial guarantee.
Absolu Voyages is covered by a professional third-party insurance with Générali.

2. Rates

The customer expressly recognizes to have taken into account the information relative to the journeys which he chose, thanks to the documentations and\or the brochures which were supplied to him before the delivery of the invoice. He is thus refered for any precision concerning the journey in the information contained in the documentations and\or the brochures.

We mention systematically the included services and not included in our propositions. Except written opposite mention of our part, the expenses of vaccines, visas, drinks, airport taxes, entered museums and places of interest, as well as the expenses with personal character is not included in our prices.

Concerning the rents of vehicle, the additional services (optional insurances, sits baby) or freshly ( P.V) is not included in our rates.

For "children" rates , reductions apply to the basic service. The age indicated for reductions was both negotiated with the carriers and the hotelkeepers and gets in the date of departure.

Any false declaration will lead the person receiving benefits the immediate perceptionof the full rate. Attention: frequently, the triple room corresponds to a double room with a bed of supplement. Airline companies do not attribute a seat to the children of less than 2 years, and can ask two not past children from 2 to 12 years old to share their seat plane with another child.

As regards the air or maritime transport, the companies reserve the right to modify their rates without advance notice. The selling price is always confirmed in the inscription, and the modification of the price cannot intervene unless 30 days of the departure.

The prices are calculated on the following monetary parities: 1 EUR = 1.20USD = 0.69 GBP = 1.55 CAD = 7.85 ZAR = 1.71 AUD = 1.82 NZD.

Besides, the regulation of capacities on certain flights can bring the company to cancel, to advance or to put back a journey within preceding 24 hours or according to date initially foreseen, and it, with an advance notice of two days, without having to support the possible expenses which could ensue from it.
Absolu Voyages saves itself expressly the possibility of modifying its prices in the increase or in the decline to take into account notably variations of the transport cost or the exchange rate applied to the chosen journey.

Finally, Absolu Voyages saves itself the possibility of modifying its rates in case of evolution of royalties and taxes concerned to services offered, such as tax of landing and boarding, landing in ports and airports (can be demanded until the departure).

3. Responsabilities

Absolu Voyages, acting as tour operator, is led to select various service providers (carriers, hotelkeepers) for the execution of its programs. Our imperative of safety which dominates above all, can sometimes pull certain gaps of schedules of plane. In that case, we shall make the maximum to obtain from the carrier the hotel care of the passengers.

We cannot be held people in charge of the modifications of schedules or of routes, a change of airport on the way out and\or on the way back provoked by outside events, such as air excess loads, strikes, bad weather, technical hitches...

The possibly undergone delay can pull no compensation, whatever title it is, notably because of the modification of the duration of the program initially foreseen or the delay in a correspondence. We thus advise you to plan a connection of at least three hours. The possible expenses (taxi, prerouting, hotel, etc.) not charged by Absolu Voyages will stay at your expense.

In case of failure of a person receiving benefits of service, or if for authoritarian reasons (requisition, political circumstances, strikes, climatic conditions, etc.) we were in the obligation(bond) to cancel all or any of the planned commitments, we would propose you of equivalent services.

We can be brought, when circumstances force us there, to substitute a means of transportation or an accommodation by the other one, to take a different route or to cancel certain excursions, without that these exceptional modifications give place to a some compensation. The buyer cannot refuse them without valid motives. Absolu Voyages could not be held person in charge of the modifications or the cancellations which would result from it.

Any failure in the execution of the contract, noticed on the spot, must be indicated and justified for a maximal delay of one month after the date of return from the travel, by registered letter with recorded delivery. We ask you to join the original documentary evidences or the report written by our person receiving benefits, so that we can then lead our inquiry. We shall treat any demand as quickly as possible, but the time(weather) of inquiry with our persons receiving benefits can ask for certain delay

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4. Formalities

We communicate you systematically the information concerning the formalities (visas, documents to be produced) and vaccines to be realized for each of our propositions.

However, considering the sometimes fast evolution of the political situation of a country, it is not still possible to us to update our information systematically. A passenger who could not embark on a flight or cross successfully the customs formalities and sanitary formalities of a country could aspire to no refund.

It is up to you that you and those who travel with you respect the rules of the formalities of police, customs and health. Do not forget that certain countries require for example that your passport is still valid 6 months after your return, or that you have many a return ticket and sufficient capital...

5. Ways of payment

The booking is made by paying a 30 % deposit, this deposit can not be lower than 100 €. The balance must be settled necessarily 40 days before the departure date, without reminder from us. The additional insurance allowances must be paid in its entirety during the booking. This deposit must be joined to your booking form.

However, if your booking intervenes less than 40 days before the departure date, we shall ask you to settle the completeness of the services during the booking.

6. Modifications / Cancellations

Any cancellation (or modification less than 60 days before the date of departure, considered as a cancellation) must be confirmed to us by registered letter with recorded delivery, date of reception in our being valid premises.
In the case of an optional insurance, if you make a modification, the insurance will be seen out on a new travel. If you make a cancellation, the insurance will not be refundable.

Cancellation fees for stay and trail rides "Randocheval" per person :

Ground service (trail rides + extensions)
Until 61 days before departure : Fixed expenses of cancellation : 80€
From 60 to 30 days before the departure : 25 % of the price of the ground services.

Less than 30 days before the departure : 100 % of the price of the travel.

Flights and ports services

Except opposite mention clarified during your booking,

Cancellation between the confirmation of the file and the departure : 100 % of the price of the confirmed services.

7. In case of dispute, the commercial court of Vienna is only competent.

8. Remarks
- Every shortened journey, any service not used by the traveler can give place to no refund.

- The equestrian level which you communicate us before your booking, as well as your personal elements (height), weight) are contractual elements: our riding guide reserves the right to refuse on the spot every rider among whom the level or the capacities would be different from those validated by the booking form, and which could be incompatible with the good progress of the ride. In that case, the customer will not can pretend to a refund.

- For travels and circuits, the prices are calculated in number of overnight stays. You can thus be deprived of some hours of stay in the arrival and\or the departure, either because of the plane schedules, or because of the manners of the international hotel business in provision of rooms, without being able to aspire to a compensation. The not supplied meals cannot be paid off, and the possible supplementary meals will stay at your expense.
- We save ourselves the possibility of substituting, at the last minute, further to problems of filling, security or weather conditions a routing by charter flight by a scheduled flight (or conversely) to the same country in the same dates, without that it is considered as a breach of contract, pulling refund.

- The incapacity of the number of participants is a valid motive for cancellation. You will be informed about it then at least 21 days before the departure (7 days for weekend and circuits by bus). Nevertheless, the majority of our journeys are conceived to be able to allow departures in very restricted groups, even in individual.

- Flight tickets will be put back to you at the latest one week before your departure (except case of force majeure), by mail or directly at the airport. In this last case, you will receive systematically a precise summons for the exact place of meeting.
- For the registration of luggage with the airline company, all the passengers must be present.

- It is compulsory to re-confirm your return, at the latest 72 hours before your return, spot time. The disregard of this procedure imposed by airline companies can pull the cancellation of your return ticket, without being able to aspire to compensation. To avoid these inconveniences, the persons receiving benefits chosen by Absolu Voyages will make this reconfirmation for you in the majority of the cases. If it turned out impossible, you will arrange anyway coordinates of the airline company or their representative on the spot to make this reconfirmation.

Ile de France :
19, bd de Lagny
77600 Bussy St Georges
(Marne la Vallée) - France

Rhone-Alpes :
Chemin du Vernéa
38440 Moidieu Détourbe - France

Tél. : (33) 04.37.02.2000
Fax : (33) 04.37.02.2500

Mail : contact@randocheval.com

Licence LI 077980005
Garantie des fonds déposés APS
Assurance RCP Generali
Agréments IATA 2024465-2
et 2025382-2